"August 19, 2020
My wife and I worked with Hess for the replacement of 5 windows and a front entry door. After receiving quotes from 4 other companies, Hess stood apart for their commitment to quality and project facilitation skill. The entire process was fluid with no wasted energy (a big thanks to Matt for being so flexible with our product selection). We couldn't be happier with the results - highly recommended.
"August 14, 2020
I just had a new patio door installed by Mike and Alex. Yesterday I had new windows installed by Dave and Jerry. I highly recommend this company for their sales staff and qualified installers. There was a minor factory defect in the door lock, however in less than one hour they had called for replacement hardware and had it working perfectly. I love the windows so much I’m not even going to put any blinds over them."
"February 28, 2020
Have had windows and doors put in my home with them. Staff are in house employees. Staff is friendly and professional. Cleaned up after the job. Fair Prices. Great products"
"February 10, 2020
ll involved had great customer service. Mike, Blaine, Shawn, Terry, David, and ? were all conscientious, detail oriented, raised questions if there was any doubt, add finishing touches well, and cleaned up there workspace. When they left, the only evidence they were there were beautiful new doors and window! Great work guys!"
"February 3, 2020
I have had work done by Hess for over twenty years and they are the only company I trust for windows and doors. Their work is beyond good and they are reliable. My recent replacement windows were completed by David and Shawn whose work was beyond good but also they listened to what I wanted and made it work. I am having more windows of a difficult nature added to my home and have requested the same team. They were efficient and a pleasure to have in my home. The whole process from ordering (Matt), scheduling (Kevin) and their front desk (Nancy) was a more than pleasant experience.
"January 28, 2020
Had a door installed. Shawn and Dave did a great job. They were on time and when finished cleaned up the work area well. The doors look great and the installation was excellent."
"January 13, 2020
Excellent windows and doors. Competitive pricing. Good service"
"January 13, 2020
Terry and crew installed 14 windows and a sliding glass door with speed and professionalism under trying weather conditions. Matt and Matt were pros, also. We highly recommend this A+ company."
"December 13, 2019
wonderful exterior door replaced by blaine, who finished it up with all molding, flashing, and caulk, then matched the hardware on two other doors so they all keyed the same; fast and considerate."
"December 12, 2019
The Hess crew of Blaine, Chris and Steve just finished installing our new front door. They took the time to ensure a quality installation and explained options when necessary. Timely and quality work."
"December 6, 2019
Blaine and Chris came at exactly at the time the job was scheduled. The product was free of damage and tested for proper function. All interior work was expertly done. Instructions for operating the sliding door and folding down the other windows for cleaning were provided clearly. Both of these installers were professional, very pleasant, and efficient. I highly recommend Hess Windows and especially these installers."
"November 30, 2019
Hess Windows and Doors switched out two old double windows and very drafty French doors for two new double windows and sliding glass doors. Blaine and Steve G. stuck to their install timeline and were punctual, clean and polite. I couldn't be happier with the result. Thank you."
"November 30, 2019
I had a new front door and patio awning installed this fall and I could not be happier with the final results, I have used Hess in the past and dealt with Matt Goodwin their sales rep both times. Matt is both knowledgeable and professional and it was a pleasure to deal with him. The installers on the job (Mike and Chris) did an excellent job and I appreciated their attention to detail, they kept me informed every step of the way and did a great finish job and clean up. Thank you Hess for another great Job."
"November 21, 2019
We had our back door and screen replaced this past week. We are pleased with the installation done by Terry and Shawn. We had our front door done a few years ago and the work done by their installers is great. I would recommend Hess to anyone looking for doors or windows."
"November 8, 2019
We were extremely pleased with Hess windows from the salesman Michael to the installation and installers. Blaine was especially tuned to details and asked me numerous times ways I would prefer things which I appreciated since I am so picky. Would highly recommend!!"
"November 8, 2019
Hess Windows came highly recommended by the previous owners of my home so I decided to trust that recommendation and couldn’t be happier that I did. Blaine came out today and replaced my sliding glass door and it looks amazing!!!! Will definitely be calling Hess for the other sliding glass door (next year). Thank you"
"October 18, 2019
Locally owned and well respected company with attention to customer service. The employees are long standing and extremely knowledgeable. On the day of installation, both Mike and Shawn were careful to contain their workspace and made sure to cleanup the area, both inside and out before they left. I would highly recommend Hess for any window or door replacement."
"October 11, 2019
New patio door and front door. Beautiful!! Terry, Blaine, Shawn were wonderful! Efficiently installed the doors, and cleaned entire area before leaving. Very pleased with Hess Windows."
"September 19, 2019
Mike, Terry, Shawn and Dave were pleasant, hard working, efficient, and cleaned up after themselves. We'll be sure to use Hess Windows in the future."
"August 16, 2019
Just had a door installed yesterday. It looks great! Terry and Dave did a wonderful job! They were very professional. Removal of the old door was easy. Installation of the new door went well and clean up was nice. Thank you guys!!!"
"August 8, 2019
I want to thank all the staff from Hess Windows from Allentown that help me get the coil balance of my window that no one had but surely they are the experts and had them and I didn't have to replace my window like other company told me. I recommend them 100% Thanks again and God Bless you all."
"August 7, 2019
David O was very professional and had excellent workmanship. The whole process from speaking to Matt until completion was excellent."
"Guys came and went when they said, great quality doors and will buy more."
"Hess Windows replaced 15 windows in March 2018 and 7 more windows on April 3 & 4, 2019 on the main level of our home. Salesman, Matt Goodwin, came to our home in January 2018 not really knowing anything about us. He was the third and final window salesman to come talk with us for the purpose of advice, product information, and estimated price tag for replacement windows. Needless to say, he was not only the last salesman with whom we met, but the absolute best salesman and sold us what we believe are the best replacement windows for our home at a really good price compared to the other companies. 2018 installation went so well with the company's installers that we completed the main level of our home in 2019, just last week. Hopefully (in 2020) we will have the final four windows upstairs replaced by Hess Windows. With the final four completed, all windows will be replaced with guarantee/warranty by Hess Windows.We cannot say enough about how reliable, professional, and informative the entire staff has been. They enter our home, work inside/outside, and leave our home in better condition than when they arrived. Matt Goodwin, Little Matt (installation measuring and scheduling), Kevin and the installers themselves have all done excellent work with an excellent product. The windows are energy efficient, easy to open and close, and absolutely worth the reasonable price as compared to the other quotes we received in 2018. The installation days, for us, have gone smoothly and all work was completed in the time frame predicted. The installation crew in 2019 (Chris, Terry, Jon, Dave) did an excellent job under Mike's leadership. We must add that Chris (installer) went above and beyond to clean up thoroughly both days, in addition to answering our questions regarding the install process and throughout the cleanup process. We could not have expected or asked for anything more from Chris in the way of respect for us and our home. He was, in our opinion, the key to proper onsite preparation, installation, and clean up for the entire 2019 contractual agreement. A great big THANK YOU to Jeff ( we were initially given Jeff's name by a neighbor) and all the staff at Hess Windows!Update as of May 2019: We have ordered a new front entry door (with side lite & transom) and storm door to replace the original doors. We fully expect quality doors and installation; we will update this review again after the install is completed in June. Hess Windows is so very reliable, professional and honest with their customers!Update: Doors installed on June 28th by Terry, Shawn and Christian. Once again, an excellent install from beginning to end. We can now keep our inside door open on nice days and lock our storm door so people can know we are home and absolutely NO Bugs can get in around our storm/screen door! How wonderful!!!!! We are confident that if we need any adjustments in the future, Hess will stand by their work and return to adjust whatever is needed. So far, so very good! Terry, Shawn and Christian make a great installation team! Hopefully, sometime we can have our door out to the garage and our back door replaced by Hess's in the future. We need not even explore other companies because they carry excellent products and have an excellent installation staff as headed by Kevin. Thank you again, Hess Windows and Doors!!!!!"
"Highly recommended! Matt, our sales rep, was excellent. He wasn't pushy at all, and was very receptive to our needs. We also had a good experience with Mike, who installed our screen door. He arrived early, worked quickly and efficiently, and did a very good job on the installation. This is my second time getting something from Hess Windows and both times they did a great job."
"May 31, 2019
Blaine did an excellent job on our new front door. He explained everything he did and gave us options. He was courteous and very professional at all times"
"May 30, 2019
5 Stars all around.... This is my 3rd project with Hess Windows on an old Victorian house. I've done a round of large oversized windows and two doors. Mike P (Sales Rep) has been great to work with. Quick and easy to communicate with....quick to find you the answer. No hard sales pressure. Blaine (installer) has been great to work with! Super conscious about the install and has gone out of his way to make sure everything is perfect. Very much looking forward to another round of window replacements in the upcoming months. Great products"
"May 21, 2019
The Hess people just finished installing the two last windows in my home that needed replacing. You would never know they were here except for the perfect windows now in place. Everything cleaned up and they didn't destroy my plants on the outside! Hess has replaced 8 windows in my home and my front storm door. As everyone else says, customer service with estimating, measuring, and installation is top notch. I think the prices are fair too. Highly recommended."
"May 4, 2019
Hess Windows replaced 15 windows in March 2018 and 7 more windows on April 3 & 4, 2019 on the main level of our home. Salesman, Matt Goodwin, came to our home in January 2018 not really knowing anything about us. He was the third and final window salesman to come talk with us for the purpose of advice, product information, and estimated price tag for replacement windows. Needless to say, he was not only the last salesman with whom we met, but the absolute best salesman and sold us what we believe are the best replacement windows for our home at a really good price compared to the other companies. 2018 installation went so well with the company's installers that we completed the main level of our home in 2019, just last week. Hopefully (in 2020) we will have the final four windows upstairs replaced by Hess Windows. With the final four completed, all windows will be replaced with guarantee/warranty by Hess Windows.We cannot say enough about how reliable, professional, and informative the entire staff has been. They enter our home, work inside/outside, and leave our home in better condition than when they arrived. Matt Goodwin, Little Matt (installation measuring and scheduling), Kevin and the installers themselves have all done excellent work with an excellent product. The windows are energy efficient, easy to open and close, and absolutely worth the reasonable price as compared to the other quotes we received in 2018. The installation days, for us, have gone smoothly and all work was completed in the time frame predicted. The installation crew in 2019 (Chris, Terry, Jon, Dave) did an excellent job under Mike's leadership. We must add that Chris (installer) went above and beyond to clean up thoroughly both days, in addition to answering our questions regarding the install process and throughout the cleanup process. We could not have expected or asked for anything more from Chris in the way of respect for us and our home. He was, in our opinion, the key to proper onsite preparation, installation, and clean up for the entire 2019 contractual agreement. A great big THANK YOU to Jeff ( we were initially given Jeff's name by a neighbor) and all the staff at Hess Windows!Update as of May 2019: We have ordered a new front entry door (with side lite & transom) and storm door to replace the original doors. We fully expect quality doors and installation; we will update this review again after the install is completed in June. Hess Windows is so very reliable, professional and honest with their customers!"
"May 1, 2019
"Quality doors and excellent Customer Service"We decided it was time to replace our homes original doors from the 70's. With a house full of dogs, the doors had seen brighter days. We transitioned from the French door style to a single door style for more functioning single door. We were extremely pleased with Mike who came out to give us an estimate. He is very dog friendly (we have 7 so we know)! He reviewed all our options for our needs. Mike was very responsive along the process of finalizing our wants for our door. Our new front door is absolutely beautiful. Well made & very detailed. We love it. Our side door was done as well. It has proven to not get scratched by our dogs wanting to come in. We did have a few estimates, but we found that Hess not only had the best options and quality doors, they were reasonably priced compared to others."
"May 17, 2019
Stand up people, great product. I'm glad to have modern, Made in the USA doors, which are better insulated and better looking that what was originally there."
"April 23, 2019
Hess's does an awesome job. Steve and his partner did a meticulous job putting in a complete front door and a special family room door. The salesman, Matt covered everything in setting up the project. Terry came several weeks later after I put in a second order for rear steel door to deck. He did an awesome job on that door. Could not say enough for the workmanship put into both jobs. Product was quality."
"April 16, 2019
I'm very pleased with the service from Hess Windows. From the first meeting to pick out the windows and doors to the finished installation, the employees/staff members were professional, polite, friendly and efficient. My doors and windows look spectacular. Terry and Stephen arrived on time, answered all my questions, and worked to make the installation process as painless as possible for me. This is the second time I've used Hess Windows and would contact the company again if I decide to replace more windows."
"April 1, 2019
Two jobs done with Hess and extremely satisfied with both. Exterior door looks great and will no doubt outlive me. 2 storm doors look wonderful on the house. Sale and installation made very easy and convenient."
"March 2, 2019
I am one happy customer. Quality doors and the best workmanship. Terry and Christian did a terrific job."
"February 18, 2019
I would recommend Hess Window & Doors to anyone 1st The Salesman Mike is fantastic, He isn’t pushy to make a quick sale and sits goes over everything you could think of asking him, 2and Mike the installer & his crew were fantastic , Mike took the time every day to set a game plan on what was going to happen that day & also the next day, Mike is very fussy about the quality of his work & his crews work. 3rd The quality of the doors & windows are great along with the price. And I just want to say thank you to all you guys that were involved with my project."
"August 2, 2017 I felt that you should know that your whole process from sale to installation went very smooth with no problems. Mike Pelone was right up front with everything, honest, pleasant, helpful, professional, made recommendations, and was concerned to make sure that your company could offer what we wanted and needed for the house's front awning. Kevan in your manufacture/installation department was very helpful , professional, and reassuring for some of my questions i had after a few days (my after thoughts regarding the awning and its structural strength). Mike & Dave (your installers) were very honest, pleasant, professional, and concerned to make sure that the installation was correct and to my satisfaction. I was happily surprised how Mike made sure that at important steps in the installation that he used large level and plum-bob to make sure that everything was put on correctly and was level (both vertical & horizontal). Mike & Dave also made sure that the additional panel of siding and the small pieces covered the areas that i discussed with Mike Pelone & with Mike when he had confirmed Mike Pelone's measurement, etc. There is no question that Mike & Dave (installers) paid attention to all of those little details that makes a Big Difference in finished product and very satisfied customer."
"January 24, 2017 I wanted to let you know that the installers did a great job and I love the new front door - so much light. Keep thinking the door was left open. They also did well on the window. Left me some trim for after the bath installers do their thing. I was surprised by the installers as they knocked on my door. Here, your company did give me a heads up call but I didn't know I had no dial tone so calls were going to vox (which I didn't know I had). So please apologize to the installers if I was upset they didn't call first. Again, all of you are pros and I would recommend Hess Windows & Doors to anyone."
"April 30, 2016 We recently had your company replace 10 windows and a patio door to our home. We could not be more pleased. First of all, the two installers, Steve on Monday, April 25th and another Steve on Tuesday, April 26th, were excellent in their work and their craftsmanship. They were careful while in our home, they were precise in the work they did, they cleaned up thoroughly after their work was complete and they were always courteous as they performed their work. The finished product, the windows and door, were exactly as we had expected. The natural wood interior color of the windows and the door blends in nicely with our existing natural wood trim and molding. The windows were fit perfectly and the workmanship of their construction is outstanding. The patio door is beautiful and it complements the family room in which it is installed. We are enjoying the blinds and are pleased that the door will be so easy to maintain. As a real added plus, we noticed immediately how quiet our home now is and we are looking forward to realistic energy savings this summer and winter. Again, we are very pleased with your company, your employees and your products. We plan to have more windows replaced in the near future."
"August 27,2015 We are very pleased with how the door replacement turned out. The appearance of the finished product is great and the workmanship is excellent. Thank-you for helping us choose a style that would look well with our house. It is exactly what we had in mind. Also, thank the installers for their work. We recognize and appreciate exceptional workmanship when we see it. It is obvious in the finished product. Great Job all around. We would certainly recommend Hess to others."
"February 24, 2015 Wanted to send you a picture of our newly installed door. We are really happy with the finished product. We chose Hess based on your reputation and customer service. Overall we give Hess Windows a rave review. From the very beginning, Mike was very thorough and patient in the estimate process. He was very timely in replying to my emails and updating quotes with our many changing choices. Kevin was timely and professional in his measurement visit. The installation crew yesterday arrived promptly at 8:00 ready to work. They were a pleasure to have in our home. They worked non-stop and installed both doors without incident and kindly cleaned up their work areas. In closing, please note that we would most definitely recommend Hess Windows to our friends and neighbors."
"January 28, 2015 This was a great experience from beginning to end. The installers were great and professionals.The product is well built and better than anything you get a box store. I had a Dual deck door replace and screen door installed. I would recommend them for any door/window needs. I did question the cost but you get what you pay for and I am very happy with the end result and will use again."
"April 2, 2014 The entire experience was excellent. Our salesman was very knowledgeable and helpful. Pointed out little details and made the process very painless. They were patient and understanding when it came to installing the door. Had a very snowy winter and when door came in and was ready to be installed had about foot of snow/ice on deck. Once we cleared the deck enough and the ice melted the installation was scheduled promptly. The installer was on time and did a wonderful job. Looks great!! We had only one concern with the installation that was taken care of quickly and with no hesitation at all. We absolutely love our new door. Everyone we dealt with were very helpful, and courteous. When we are ready to install a new front door and new windows we have no question who we are calling."
"11/2/2013 An appointment was scheduled when the doors were ready. Men arrived as scheduled and did an excellent job from start to finish. They were very professional, friendly, and did an excellent job. They know how to hang a door! This is not the first door Hess has installed in my home. I've always had excellent work, professional, honest, fair people who are customer oriented--not easy to find anymore. Several of the doors they've installed in the past were not standard-size, easy installations, but they made it look easy. Why wouldn't I return to a company like that? I highly recommend this company for you know when the job is finished, you will be very satisfied. It's good to work with people who get it right the first time!"
"July 12, 2012 It was a pleasure doing business with Hess Windows & Doors. The excellent workmanship and promptness of all that was done. I love my storm doors, after 52 years of the previous, I guess I should. Ha! I’m sure these doors will have their purpose for a long time to come. The workers were all so very nice, and I felt comfortable with them. I will recommend Hess windows to anyone. p.s. sorry I forgot to mention the screening for my patio. EXCELLENT!!"
"November 29, 2007 Friends at Hess, Earlier this week we had a sliding patio door installed in our home. I am writing to thank you for the professional service and especially the quality of the installation. I believe the installer’s name was Steve, although I was not home at the time and did not meet him. His work was exemplary and he was very courteous to my wife while working, answering any questions we may have had. He even noticed a potential problem with the siding J- Channel and by quickly drilling a small weep hole he probably saved us some problems down the road. Honestly, I am fairly handy DIY type and Steve was the first contractor in our house since it was built. I am very glad we chose to go with you and Steve doing the installation (although my pride is a little hurt because there is no way I could have done such a good job). In addition Steve noticed a small problem with the door and pointed it out to us and then reported it to you. Another of your employees, who was just as courteous, showed up today to take a look. He confirmed the problem and said it would be taken care of. This is terrific service. We chose your company based on nothing more than the fact that you have been in business for so long and also by the way we were treated when we came into the store. We actually came in just for ideas and a price. Quite frankly, we just liked what we saw and made the decision right then and there. That is something I rarely do. I will tell anyone who asks where they should go for doors and windows. Please feel free to mention this note to any of your potential customers. Highest Regards,"