"January 27, 2020
David was extremely personable and easy to deal with. He was meticulous and conversational. Kept me posted on his whereabouts, etc. We also had a really awesome siting of 2 bald eagles!"
"September 19, 2019
Mike, Terry, Shawn and Dave were pleasant, hard working, efficient, and cleaned up after themselves. We'll be sure to use Hess Windows in the future."
"August 8, 2019
I want to thank all the staff from Hess Windows from Allentown that help me get the coil balance of my window that no one had but surely they are the experts and had them and I didn't have to replace my window like other company told me. I recommend them 100% Thanks again and God Bless you all."
"August 2, 2017 I felt that you should know that your whole process from sale to installation went very smooth with no problems. Mike Pelone was right up front with everything, honest, pleasant, helpful, professional, made recommendations, and was concerned to make sure that your company could offer what we wanted and needed for the house's front awning. Kevan in your manufacture/installation department was very helpful , professional, and reassuring for some of my questions i had after a few days (my after thoughts regarding the awning and its structural strength). Mike & Dave (your installers) were very honest, pleasant, professional, and concerned to make sure that the installation was correct and to my satisfaction. I was happily surprised how Mike made sure that at important steps in the installation that he used large level and plum-bob to make sure that everything was put on correctly and was level (both vertical & horizontal). Mike & Dave also made sure that the additional panel of siding and the small pieces covered the areas that i discussed with Mike Pelone & with Mike when he had confirmed Mike Pelone's measurement, etc. There is no question that Mike & Dave (installers) paid attention to all of those little details that makes a Big Difference in finished product and very satisfied customer."
"August 21, 2015 Tell Us About Our Experience With Hess... On your initial contact with Hess? Very professional On the initial sales consultation? Very personable and well versed on the products On your interaction with the sales person? Friendly, knowledgeable, courteous and prepared to answer questions. Walked us through the process and ensured that we understood next steps. The reason you choose Hess for your home improvement needs? Local firm, many years in business, reputation. During the final measure with the installation manager? Easy to deal with and also well versed in next steps and what to expect. During the installation process? Again, professional, quick and accurate. While interaction with the installer? These guys were great! Courteous, thoughtful, tireless (never took a break), got everything installed quickly and to our satisfaction. Cleaned up as though you couldn't tell any construction was done that day. With the products that were installed? Knowledgeable and easy able to adapt to circumstances."
"10/24/2013 I always been very pleased with their service, and what they did for me.They are an excellent provider. I have used them in the past, and if I needed anything else, they are the first people I would call."
"07-25-05 RE: Steve's Crew Dear Jeff, My wife & I would like to take the opportunity to compliment Steve & his crew of Richard, Andy, and Shane. We were extremely impressed with their workmanship, customer skills, and attention to detail. We have been in the process of re-modeling our 25 year old log home since April, and have had a number of contractors come & go. They could not compare in terms of the professionalism & journeyman skills of Steve and his crew. You could tell these men take personal pride in their trade, which our home now reflects. They are in effect your best marketing tool when it comes to customer friendliness & quality workmanship. I hope they are well compensated as I intend to recommend your company by word-of-mouth in the future. Hope you & your staff have a profitable 'o5."