November 29, 2007

Friends at Hess,

Earlier this week we had a sliding patio door installed in our home. I am writing to thank you for the professional service and especially the quality of the installation. I believe the installer’s name was Steve, although I was not home at the time and did not meet him. His work was exemplary and he was very courteous to my wife while working, answering any questions we may have had. He even noticed a potential problem with the siding J- Channel and by quickly drilling a small weep hole he probably saved us some problems down the road. Honestly, I am fairly handy DIY type and Steve was the first contractor in our house since it was built. I am very glad we chose to go with you and Steve doing the installation (although my pride is a little hurt because there is no way I could have done such a good job).

In addition Steve noticed a small problem with the door and pointed it out to us and then reported it to you. Another of your employees, who was just as courteous, showed up today to take a look. He confirmed the problem and said it would be taken care of. This is terrific service. We chose your company based on nothing more than the fact that you have been in business for so long and also by the way we were treated when we came into the store. We actually came in just for ideas and a price. Quite frankly, we just liked what we saw and made the decision right then and there. That is something I rarely do. I will tell anyone who asks where they should go for doors and windows.

Please feel free to mention this note to any of your potential customers.

Highest Regards,
Carol & Ron B.
Kutztown

07-25-05
RE: Steve's Crew
Dear Jeff,

My wife & I would like to take the opportunity to compliment Steve & his crew of Richard, Andy, and Shane. We were extremely impressed with their workmanship, customer skills, and attention to detail. We have been in the process of re-modeling our 25 year old log home since April, and have had a number of contractors come & go. They could not compare in terms of the professionalism & journeyman skills of Steve and his crew.

You could tell these men take personal pride in their trade, which our home now reflects. They are in effect your best marketing tool when it comes to customer friendliness & quality workmanship. I hope they are well compensated as I intend to recommend your company by word-of-mouth in the future. Hope you & your staff have a profitable 'o5.

William C.
Danielsville, PA

Dear Sirs,

I just had to write to tell you of our experience with your company. Last winter we attended the Home Show at Ag Hall in Allentown. When we walked in, your display was right there. We decided to "just look". We knew we were not ready to buy yet, but we wanted to see what was available to us. There was a young lady at your display that came over to talk to us. We explained we were in no position to buy at the present time, and that was fine with her. She graciously took the time to explain the windows, installation and benefits of getting Hess Windows. I wish I remembered her name, but I am sorry to say I don't . As we walked around the Show, we saw other window displays, and by the end of the evening we knew which windows we would be getting. We finally called this fall, and your salesman came to our home on October 6th, and we ordered our windows. Once the weather got really cold out, we thought we would not hear fromyou until Spring. Well, in the middle of December the installer called and said they would be out next week. Well, let me tell you, I panicked! Hiere it is 4 days before Christmas, the house is totally decorated, and they decide to put windows in. My husband was home from work when they came, I wasn't. I was at work stressing out over how my home would look for the holidays. I was positive they would be in the middle of the job and probably not finish until after New Year. I called home at lunch time to see if they had made any progress at all. Can you imagine my total surprise when Robert told me all windows (all 9!) were in and they were trimming them. I knew he must have been mistaken. When I arrived home at 5:00 I was prepared for the worst. Imagine my surprise when I walked in and no one could ever tell they had been there! The house was spotless, nothing was left laying around, and there was nothing left in the yard either. There was not one iota of anything that we had to do. Every window fit exactly where the old one was. There were no walls or window sills to repair. If we would not tell anyone there was work done, they would not know it. I actually had to go over to the windows to make sure they were in. You sent four installers that did a phenomenal job. I, myself, did not meet them, but Robert couldn't praise them enough. Please be sure to tell Andy, Steve, Mike, and Willie how much their workmanship ws appreciated. Not only were they excellent workers, but extremely polite also. I think it is very important for a company to know what kind of people they have working for them - and you can be very proud of these four men. All in all, the whole experience from beginning to end was great. Please pass along thanks to your display person, your salesman, your receptionist(who Robert called to check on our installation date) and especially your installers.

Alice & Robert C.
Quakertown, PA

I wish to commend to you of the efficiency and dedication of your employees in installing the fourteen vinyl windows for our house. The first day on the job, I couldn't believe how quickly & efficiently they removed the old windows and installed the Seaway windows we bought.

In particular I wish to compliment the leadership of Blain on the first day of the installation. Within 2 & 1/2 hours all fourteen windows were installed after stripping of the old windows and recovering of aluminum trim had began.

The next day Blain came back alone to complete all the aluminum trim. He worked steadily by himself and performed an excellent job of presenting a fine looking installation.

I hope you appreciate what a craftsman you have in Blain. He does work as if it was his own house. He is dedicated to his work and the customer. I hope you know what a good man you have.
In fact, if I had known him beforehand I could have gone on vacation and left my belongings to his trustworthy care.

Joseph K.
Whitehall, PA

Dear Hess Windows,
We would like to say thank you for the experience we have had with your company in the daunting task of replacing all the windows in our home. From meeting you all at the home show to the installation, the process was refreshing. In the showroom, Jeff took the time to explain all aspects of the process. Matt, our sales rep was courteous and patient when we met to discuss specifics. And finally please pass along kudos to your installation team. I believe Steve and Mike were the gentlemen here most days, there were others on the tem but I cant remember their names. They were courteous and explained and helped with any questions we had.

Kenrick and Jodi S.
Schnecksville, PA

Do not allow just anyone in your home.
"Demand the Best, Call on Hess!"