"August 2, 2017 I felt that you should know that your whole process from sale to installation went very smooth with no problems. Mike Pelone was right up front with everything, honest, pleasant, helpful, professional, made recommendations, and was concerned to make sure that your company could offer what we wanted and needed for the house's front awning. Kevan in your manufacture/installation department was very helpful , professional, and reassuring for some of my questions i had after a few days (my after thoughts regarding the awning and its structural strength). Mike & Dave (your installers) were very honest, pleasant, professional, and concerned to make sure that the installation was correct and to my satisfaction. I was happily surprised how Mike made sure that at important steps in the installation that he used large level and plum-bob to make sure that everything was put on correctly and was level (both vertical & horizontal). Mike & Dave also made sure that the additional panel of siding and the small pieces covered the areas that i discussed with Mike Pelone & with Mike when he had confirmed Mike Pelone's measurement, etc. There is no question that Mike & Dave (installers) paid attention to all of those little details that makes a Big Difference in finished product and very satisfied customer."
"January 24, 2017 I wanted to let you know that the installers did a great job and I love the new front door - so much light. Keep thinking the door was left open. They also did well on the window. Left me some trim for after the bath installers do their thing. I was surprised by the installers as they knocked on my door. Here, your company did give me a heads up call but I didn't know I had no dial tone so calls were going to vox (which I didn't know I had). So please apologize to the installers if I was upset they didn't call first. Again, all of you are pros and I would recommend Hess Windows & Doors to anyone."
"April 30, 2016 We recently had your company replace 10 windows and a patio door to our home. We could not be more pleased. First of all, the two installers, Steve on Monday, April 25th and another Steve on Tuesday, April 26th, were excellent in their work and their craftsmanship. They were careful while in our home, they were precise in the work they did, they cleaned up thoroughly after their work was complete and they were always courteous as they performed their work. The finished product, the windows and door, were exactly as we had expected. The natural wood interior color of the windows and the door blends in nicely with our existing natural wood trim and molding. The windows were fit perfectly and the workmanship of their construction is outstanding. The patio door is beautiful and it complements the family room in which it is installed. We are enjoying the blinds and are pleased that the door will be so easy to maintain. As a real added plus, we noticed immediately how quiet our home now is and we are looking forward to realistic energy savings this summer and winter. Again, we are very pleased with your company, your employees and your products. We plan to have more windows replaced in the near future."
"August 27,2015 We are very pleased with how the door replacement turned out. The appearance of the finished product is great and the workmanship is excellent. Thank-you for helping us choose a style that would look well with our house. It is exactly what we had in mind. Also, thank the installers for their work. We recognize and appreciate exceptional workmanship when we see it. It is obvious in the finished product. Great Job all around. We would certainly recommend Hess to others."
"February 24, 2015 Wanted to send you a picture of our newly installed door. We are really happy with the finished product. We chose Hess based on your reputation and customer service. Overall we give Hess Windows a rave review. From the very beginning, Mike was very thorough and patient in the estimate process. He was very timely in replying to my emails and updating quotes with our many changing choices. Kevin was timely and professional in his measurement visit. The installation crew yesterday arrived promptly at 8:00 ready to work. They were a pleasure to have in our home. They worked non-stop and installed both doors without incident and kindly cleaned up their work areas. In closing, please note that we would most definitely recommend Hess Windows to our friends and neighbors."
"January 28, 2015 This was a great experience from beginning to end. The installers were great and professionals.The product is well built and better than anything you get a box store. I had a Dual deck door replace and screen door installed. I would recommend them for any door/window needs. I did question the cost but you get what you pay for and I am very happy with the end result and will use again."
"April 2, 2014 The entire experience was excellent. Our salesman was very knowledgeable and helpful. Pointed out little details and made the process very painless. They were patient and understanding when it came to installing the door. Had a very snowy winter and when door came in and was ready to be installed had about foot of snow/ice on deck. Once we cleared the deck enough and the ice melted the installation was scheduled promptly. The installer was on time and did a wonderful job. Looks great!! We had only one concern with the installation that was taken care of quickly and with no hesitation at all. We absolutely love our new door. Everyone we dealt with were very helpful, and courteous. When we are ready to install a new front door and new windows we have no question who we are calling."
"11/2/2013 An appointment was scheduled when the doors were ready. Men arrived as scheduled and did an excellent job from start to finish. They were very professional, friendly, and did an excellent job. They know how to hang a door! This is not the first door Hess has installed in my home. I've always had excellent work, professional, honest, fair people who are customer oriented--not easy to find anymore. Several of the doors they've installed in the past were not standard-size, easy installations, but they made it look easy. Why wouldn't I return to a company like that? I highly recommend this company for you know when the job is finished, you will be very satisfied. It's good to work with people who get it right the first time!"
"July 12, 2012 It was a pleasure doing business with Hess Windows & Doors. The excellent workmanship and promptness of all that was done. I love my storm doors, after 52 years of the previous, I guess I should. Ha! I’m sure these doors will have their purpose for a long time to come. The workers were all so very nice, and I felt comfortable with them. I will recommend Hess windows to anyone. p.s. sorry I forgot to mention the screening for my patio. EXCELLENT!!"
"November 29, 2007 Friends at Hess, Earlier this week we had a sliding patio door installed in our home. I am writing to thank you for the professional service and especially the quality of the installation. I believe the installer’s name was Steve, although I was not home at the time and did not meet him. His work was exemplary and he was very courteous to my wife while working, answering any questions we may have had. He even noticed a potential problem with the siding J- Channel and by quickly drilling a small weep hole he probably saved us some problems down the road. Honestly, I am fairly handy DIY type and Steve was the first contractor in our house since it was built. I am very glad we chose to go with you and Steve doing the installation (although my pride is a little hurt because there is no way I could have done such a good job). In addition Steve noticed a small problem with the door and pointed it out to us and then reported it to you. Another of your employees, who was just as courteous, showed up today to take a look. He confirmed the problem and said it would be taken care of. This is terrific service. We chose your company based on nothing more than the fact that you have been in business for so long and also by the way we were treated when we came into the store. We actually came in just for ideas and a price. Quite frankly, we just liked what we saw and made the decision right then and there. That is something I rarely do. I will tell anyone who asks where they should go for doors and windows. Please feel free to mention this note to any of your potential customers. Highest Regards,"