Dear Sirs, I just had to write to tell you of our experience with your company. Last winter we attended the Home Show at Ag Hall in Allentown. When we walked in, your display was right there. We decided to "just look". We knew we were not ready to buy yet, but we wanted to see what was available to us. There was a young lady at your display that came over to talk to us. We explained we were in no position to buy at the present time, and that was fine with her. She graciously took the time to explain the windows, installation and benefits of getting Hess Windows. I wish I remembered her name, but I am sorry to say I don't . As we walked around the Show, we saw other window displays, and by the end of the evening we knew which windows we would be getting. We finally called this fall, and your salesman came to our home on October 6th, and we ordered our windows. Once the weather got really cold out, we thought we would not hear from you until Spring. Well, in the middle of December the installer called and said they would be out next week. Well, let me tell you, I panicked! Here it is 4 days before Christmas, the house is totally decorated, and they decide to put windows in. My husband was home from work when they came, I wasn't. I was at work stressing out over how my home would look for the holidays. I was positive they would be in the middle of the job and probably not finish until after New Year. I called home at lunch time to see if they had made any progress at all. Can you imagine my total surprise when Robert told me all windows (all 9!) were in and they were trimming them. I knew he must have been mistaken. When I arrived home at 5:00 I was prepared for the worst. Imagine my surprise when I walked in and no one could ever tell they had been there! The house was spotless, nothing was left laying around, and there was nothing left in the yard either. There was not one iota of anything that we had to do. Every window fit exactly where the old one was. There were no walls or window sills to repair. If we would not tell anyone there was work done, they would not know it. I actually had to go over to the windows to make sure they were in. You sent four installers that did a phenomenal job. I, myself, did not meet them, but Robert couldn't praise them enough. Please be sure to tell Andy, Steve, Mike, and Willie how much their workmanship was appreciated. Not only were they excellent workers, but extremely polite also. I think it is very important for a company to know what kind of people they have working for them - and you can be very proud of these four men. All in all, the whole experience from beginning to end was great. Please pass along thanks to your display person, your salesman, your receptionist(who Robert called to check on our installation date) and especially your installers.