September 13, 2017
I am sending this letter to you re: Isiah and Terry, two installers that worked at our home on 8/31/17. I felt I had to let you know what a great job these guys did installing 9 Okna windows throughout our home. They were courteous, professional, very neat in doing their work and clean up.
I am sure a lot of times you just hear about what was not done properly. These guys took it to the next level. I have had experience with Hess in the past. The company did work at my Mother's home, as well as our condo. We were always pleased. Plus 13 1/2 years ago Hess installed a new steel door on the front of our home when we purchased it.
So again, thank you and your guys for making it a good experience. Our home looks so nice with the new windows. I cannot wait to see the difference this winter. Our windows were the original from when our home was built 46 years ago. Of course we are the second owners, it was due.
I also want to give out thanks to Matt, Sales. Rep. that came out to show us the window, and another young man named Matt that came to give a second measure to all of the windows. Again, they were very professional and pleasant to work with.
September 10, 2017
The installation of the church doors for Salem U.C.C in Weatherly looks great.. I would like to thank everyone that was involved with these two sets of doors... Please tell the two guys that installed the doors that they did a great job and were very professional. I will be showing the church members how the doors operate so they understand how to open and lock the doors opened when needed..
Thanks Again to All Involved!
August 2, 2017
I felt that you should know that your whole process from sale to installation went very smooth with no problems.
Mike Pelone was right up front with everything, honest, pleasant, helpful, professional, made recommendations, and was concerned to make sure that your company could offer what we wanted and needed for the house's front awning.
Kevan in your manufacture/installation department was very helpful , professional, and reassuring for some of my questions i had after a few days (my after thoughts regarding the awning and its structural strength).
Mike & Dave (your installers) were very honest, pleasant, professional, and concerned to make sure that the installation was correct and to my satisfaction. I was happily surprised how Mike made sure that at important steps in the installation that he used large level and plum-bob to make sure that everything was put on correctly and was level (both vertical & horizontal). Mike & Dave also made sure that the additional panel of siding and the small pieces covered the areas that i discussed with Mike Pelone & with Mike when he had confirmed Mike Pelone's measurement, etc. There is no question that Mike & Dave (installers) paid attention to all of those little details that makes a Big Difference in finished product and very satisfied customer.
August 1, 2017
A representative of Hess Windows called yesterday to see how I was getting along with my new windows. I told her I planned to write a letter to you.
The windows are absolutely wonderful. What a treat to raise one and not worry about it falling back down and breaking my arm. What a surprise to raise the lower half and not have the upper half fall down. How nice to abandon worry about cleaning the pane and having caulking fall out. It is a real treat.
I would be remiss if I did not mention the Hess installers who came and put in the windows; Terry and Mike. They certainly earn their pay. They worked doggedly on a hot and humid day, and were very professional and gentlemanly. They patiently answered any questions I had, and really worked very diligently the whole time they were here. I am most appreciative of their courteousness and professionalism.
I do have to tell you that the first time I raised the bedroom window, I actually reached up to brace the upper half out of habit. I also started to clean a pane in a little square motion, as if the wood was still there. However, it did not take me long to realize that those days are gone.
Thank you too, for being a patient and considerate sales representative. I enjoyed learning about the windows from you, both in my home and at the showroom when I stopped in. Replacing windows in a costly, but worthwhile enterprise when one owns an older home. Hess Windows made the experience far more pleasant than it might have been.
Please relay my thanks to the rest of the staff. I am absolutely delighted with my new windows, and with the service I received while dealing with your business.
July 21, 2017
Thanks for sending this to me.
Impression: Always been superb -- Matt's knowledge of the product range and detailed variations is like an encyclopedia. His responsiveness to what my and our needs have been is complete.
Choosing Hess: Quality or product and installation. (The amount of the other bid I received, from a highly reputable local construction company, was materially less.
Hess in any case!)
Measure and scheduling: Matt first, then Steve Wagner, finally. Superb.
Installers / installation: Absolutely remarkable! The team worked most efficiently, thoroughly, provided EXTRA work as the encountered more hidden effects of the house's age (150 y.o.), as well as accommodating smaller, but still important to me, preferences and needs. Most professional, constantly working. TOTALLY prompt, and finished ahead of the predicted time. Further, never a trust issue, as to quality of workmanship, leaving the entirely furnished house unattended, and signing off on the project prior to their completion. Clean-up was complete. Steve, Christian, and Steve were professional, personable, and as with Steve Wagner, was most responsive in answering my questions and explaining relevant project tasks as they worked along.
Satisfied: Thoroughly. So much so, that Matt will meet with me on Monday for our third or fourth Hess installation project.
Reference: Would be an honor!
Kind regards, Chris
July 19, 2017
Just a note of thanks for the installation of a new window replacing a bay window in very poor condition. We are pleased by the window itself and by the service your staff provided, both at the sales point and at the installation. Your installer Steve and the young man assisting him did an excellent job of installation and were friendly and pleasant when doing so.
March 10, 2017
...the entire experience working with Hess windows was beyond expectations. Every one was professional and polite from the initial meeting with Matt through the installation and every step in between. Hess has an excellent reputation and our experience solidifies that reputation. The pricing was fair, the workmanship was outstanding and the quality of the product is beyond comparison with other windows. We are extremely satisfied with our windows and the whole "Hess" experience. We will definitely recommend Hess to anyone looking for windows.
January 23, 2017
Amazing from beginning to end.
I already knew I would pick Hess for your knowledge of the types of windows that were in my home, I had been researching for quite a while.
I appreciated the honesty about the job and Matt was as nice during the consult as he was the 2 or 3 times I spoke with him at home shows. He is a very personable guy and easy to talk to, I too am in sales so you may know that goes a long way.
The install was flawless. THESE GUYS ARE AWESOME. Friendly, courteous, clean, and just great to have here. You had an amazing team that worked on my house. I applaud their hard work. I can honestly say it wasn't at all like having "work done on your house", it was like having friends help you. it wasn't an easy install and i understood that but these guys worked hardcore to make sure they would finish the windows ASAP. They were understanding for my need to be at work the third day. They didn't skip a beat and had all the windows in. They finished the outside capping and trim Friday when I had to be at work. I got home late Friday night and again was thankful for these guys, what an amazing way to end your day and see everything done to perfection. AWESOME JOB.
I hope this answers all your questions.
Please tell the guys thanks again, it was a bit cold but fun
January 10, 2017
We were verify satisfied from the beginning of the process until the windows were installed. Everything went smoothly and everyone we dealt with was great! We would recommend to anyone who needs windows replaced to contact Hess Windows. In the near future, we will be contacting you again for other replacements that need to be done.
We were shopping around to get our windows replaced and actually a friend of ours recommended we contact you.
December 13, 2016
We had three Okna vinyl replacement windows installed in our home on 11/25/16 by your installer, Terry. We just wanted to let you know what an excellent job he did with installation! He was extremely meticulous. He was very conscientious, thorough and exceptionally neat and clean. He even fixed our one basement window that was installed four years ago by another of your workers. It is now beautiful and matches the other basement window perfectly. When we have our last three windows replaced in the near future, we will be sure to request him for installation! You are lucky to have Terry as an employee. He was kind and attentive to our requests. We will recommend him and Hess Windows to our family and friends. Thank you!
September 20, 2016
Tell us about your experience with Hess...
• On your initial contact with Hess? The Initial contact I had with Hess was at your showroom in Allentown. I was impressed with your product offering and the care and patience the office personnel took in explaining the products with no pressure for decisions or commitments.
• On the initial sales consultation? Mike Pelone was our sales person. This recent purchase we made was due to his listening to our request and carefully defining our needs. In particular we were looking to replace windows in two bay windows as economically as possible by simply replacing the windows in the bay frames. Mike made note of this. He did not commit to this being possible, but he effectively communicated this request so that your technicians could help us make this happen.
• On your interaction with the sales person? During the initial process we were in touch with Mike Pelone and he quickly and completely responded to our inquiries.
• The reason you choose Hess for your home improvement needs? The ratings that Hess has with the Better Business Bureau and Angie’s List were important factors influencing our decision.
• During the final measure with the installation manager? Matt carefully made the final measurements and addressed our concerns clearly and completely. He made certain that our bay window frames could remain and support simply window replacement.
• During the installation process? Steve and Terry were professional and courteous. They were expert in their installation and careful and respectful when work in our home.
• While interaction with the installer? When we had any questions or concerns during installation, the installers addressed them to our satisfaction.
• With the products that were installed? As this is the second installation with Hess we continue to be extremely pleased with the installed windows. We are impressed the quality and the apparent beauty of these windows. Their design provides a richer appearance than the replaced windows. Our home is quieter after this installation and we are anticipating improved energy efficiency this winter.
April 30, 2016
We recently had your company replace 10 windows and a patio door to our home. We could not be more pleased.
First of all, the two installers, Steve on Monday, April 25th and another Steve on Tuesday, April 26th, were excellent in their work and their craftsmanship. They were careful while in our home, they were precise in the work they did, they cleaned up thoroughly after their work was complete and they were always courteous as they performed their work.
The finished product, the windows and door, were exactly as we had expected. The natural wood interior color of the windows and the door blends in nicely with our existing natural wood trim and molding. The windows were fit perfectly and the workmanship of their construction is outstanding. The patio door is beautiful and it complements the family room in which it is installed. We are enjoying the blinds and are pleased that the door will be so easy to maintain. As a real added plus, we noticed immediately how quiet our home now is and we are looking forward to realistic energy savings this summer and winter.
Again, we are very pleased with your company, your employees and your products. We plan to have more windows replaced in the near future.
December 9, 2015
Hi, Just a note to say how pleased we are with our windows, and with a job very well done. Steven Wagner and Tim were the 2 men that installed our windows. I could not have picked two nicer gentlemen to have worked in my home. They were very pleasant and worked hard. Any questions I had, they had the answers. They were very very clean and neat.
We Wish you all a very Merry Christmas and a Happy New Year!
We are very pleased with how the door replacement turned out. The appearance of the finished product is great and the workmanship is excellent. Thank-you for helping us choose a style that would look well with our house. It is exactly what we had in mind. Also, thank the installers for their work. We recognize and appreciate exceptional workmanship when we see it. It is obvious in the finished product. Great Job all around. We would certainly recommend Hess to others.
August 21, 2015
Tell Us About Our Experience With Hess...
On your initial contact with Hess? Very professional
On the initial sales consultation? Very personable and well versed on the products
On your interaction with the sales person? Friendly, knowledgeable, courteous and prepared to answer questions. Walked us through the process and ensured that we understood next steps.
The reason you choose Hess for your home improvement needs? Local firm, many years in business, reputation.
During the final measure with the installation manager? Easy to deal with and also well versed in next steps and what to expect.
During the installation process? Again, professional, quick and accurate.
While interaction with the installer? These guys were great! Courteous, thoughtful, tireless (never took a break), got everything installed quickly and to our satisfaction. Cleaned up as though you couldn’t tell any construction was done that day.
With the products that were installed? Knowledgeable and easy able to adapt to circumstances.
February 24, 2015
Wanted to send you a picture of our newly installed door. We are really happy with the finished product.
We chose Hess based on your reputation and customer service.
Overall we give Hess Windows a rave review. From the very beginning, Mike was very thorough and patient in the estimate process. He was very timely in replying to my emails and updating quotes with our many changing choices. Kevin was timely and professional in his measurement visit. The installation crew yesterday arrived promptly at 8:00 ready to work. They were a pleasure to have in our home. They worked non-stop and installed both doors without incident and kindly cleaned up their work areas.
In closing, please note that we would most definitely recommend Hess Windows to our friends and neighbors.
February 7, 2015
Tell us about your experience with Hess...
On your initial contact with Hess?
Very pleasant, informative and professional. We met with Sarah who was very knowledgeable about all the products, articulate and answered all our questions.
On the initial sales consultation?
Very pleasant. Matt explained the process , answered our questions thoroughly and discussed cosmetic options especially for the capping on the front of the house and Sandyâ€™s den (water damage around window). An honest discussion pertinent to what needed to be done. Impressed with his knowledge of construction.
On your interaction with the sales person?
Follow-up discussions with Matt right on target. We were able to get what we asked for.
The reason you choose Hess for your home improvement needs?
Quality of work, having the experience to handle whatever might come up when the old windows came out and having someone who is established and available after the sale should problems arise was our most important and deciding factor.
During the final measure with the installation manager?
Kevan was professional and right on with his assessment of what was needed for all facets of the job. I was impressed with how close the size of the windows were to that of the actual openings, especially when the construction was not always square and true. In our discussions I we were impressed with his knowledge of construction.
During the installation process?
Very efficient and professional. Care was taken to make the process as clean as possible.
While interaction with the installer?
This is the face of Hess as they spend the most time with the customer and their actions reflect on the company. All installers were professional, polite and considerate of the property. Of amazing value to your company is Blaine. Blaine is a craftsman with extensive knowledge, patience and strong desire to do the best job possible â€“ no shortcuts. He respects the customer and the property treating it as his own. In conversations, he also strives to project the Hess image. He is an excellent planner and maximized the efficiency of all the men to move the job along as fast as possible. We were fortunate to have him work on our house. Having managed projects and people for over 30 years, in our opinion Hess is fortunate to have this gentleman representing them as well.
With the products that were installed?
So far so good but we have yet to have a rainstorm. They windows look great and the job Blaine and the crew did on the capping is impressive. We are trying to schedule the switch of 2 window sashes that were bent and the front screen door latch does not freely open (needs adjustment).
Additional comments: You have a fine company and met all of our expectations. We will make Hess out first and most likely last stop for any future needs
January 28, 2015
This was a great experience from beginning to end. The installers were great and professionals.The product is well built and better than anything you get a box store. I had a Dual deck door replace and screen door installed. I would recommend them for any door/window needs. I did question the cost but you get what you pay for and I am very happy with the end result and will use again.
January 20, 2015
â€˘ On your initial contact with Hess?
Quick response from web inquiry and answering initial questions to setting up of appointment.
â€˘ On the initial sales consultation?
Great and informative!
â€˘ On your interaction with the sales person?
Matt was very professional, no gimmicks just straight forward and honest. Everything was explained well and I felt very comfortable going with HESS even if they were not the cheapest option. Customer service goes a long way and it is a shame so many companies have lost that touch.
â€˘ The reason you choose Hess for your home improvement needs?
Integrity, quality and value! I felt like I was getting a good product from a company I could trust to uphold their word if anything was to go wrong. It seemed like Hess cared for their customers and not just making a sale if that makes sense. I also felt HESS took pride in their service, product and commitment to the customer.
â€˘ During the final measure with the installation manager?
Great, quick, simple & Kevin answered all last minute questions.
â€˘ During the installation process?
Steve and Steve were great! Nice guys who worked hard and did an excellent job.
â€˘ While interaction with the installer?
Very nice guys!
â€˘ With the products that were installed?
The windows and door seem great and good quality. Although it has been less than a week we are enjoying them.
â€˘ Please let us know if there is something you would like to see added to our services? Keep up the good work. I will highly recommend HESS to others.
On your initial contact with Hess?
The initial contact was professional and response for information was immediate. We did not have to ask a second time for information or an estimate.
On the initial sales consultation?
Sales consultation was informative and answered all our questions honestly and in a way that was easy for us to understand. The different options were also easy for us to see and helped to make a better decision about the best fit for our needs
On your interaction with the sales person?
Terrific!! Matt was one of the reasons we decided to choose Hess.
The reason you choose Hess for your home improvement needs?
The costs was only part of the reason. The quality of the windows, the guarantee for the windows and the workmanship but most importantly was the connection we felt with Matt.
During the final measure with the installation manager?
Quick, convenient and the manager was knowledgable.
During the installation process?
AWESOME!!!!! We were so excited to see as each day to our home transformed into something even more beautiful than what we had pictured in our minds.
While interaction with the installer?
Painless - professional - trustworthy. We felt comfortable allowing the installers in our home without being home to micro-manage or watch them. They were also comfortable having our dog around.
With the products that were installed?
Fantastic! I was sure I would regret not getting the wood grain to match the original windows that were being replaced. My concern was that the integrity of my older home would be ruined. I am pleased to say that I was wrong.
Please let us know if there is something you would like to see added to our services?
Not that we can think of.
We are more than pleased with our Hess windows. The quality of the windows is wonderful. The windows make the home that my husband grew up in and still lives look beautiful. It is like an entirely new home. We would recommend HIGHLY Hess to anyone that is looking for quality that comes with a wonderful staff. We were able to pick up samples to help make decisions and to match paint colors. The windows arrived earlier than expected. The installation was flawless and the clean up inside our home was so thorough that if we would not have known that the installers were here we would have never guessed that anyone had been in our home. We love the look! The only thing that will make it even better is the lower oil bills this winter. Bring it on winter!!
THANK YOU!! for making the experience wonderful.
Kermit and Sharon W.
May 25, 2013
We had the glass crack in a double hung dual pane window. We contacted several installers but Hess was willing to replace only one window. The salesman showed up promptly, gave us some suggestions and then a price. There was no pressure involved. We then decided to replace a second window in the bedroom to have them match. The salesman measured the window opening, but then Hess sent out an installer to double check the measurements to be sure they were correct.
The windows had to be ordered. They came within the time frame given by Hess and an appointment was set up for the next day. The installer, Steve, showed up on time and was very helpful in explaining the operation of the new windows. The installation was done very quickly and professionally. He even was able to match some trim using paint he carried with him. He left the bedroom and the garage area where he worked just as clean as when he started.
While going in and out of the garage Steve noticed a slight misalignment of the door and he offered to adjust it, which he did at no extra charge.
We were extremely satisfied with the entire experience and would definitely use them again as well as recommend them to friends
April 2, 2014
The entire experience was excellent. Our salesman was very knowledgeable and helpful. Pointed out little details and made the process very painless. They were patient and understanding when it came to installing the door. Had a very snowy winter and when door came in and was ready to be installed had about foot of snow/ice on deck. Once we cleared the deck enough and the ice melted the installation was scheduled promptly. The installer was on time and did a wonderful job. Looks great!! We had only one concern with the installation that was taken care of quickly and with no hesitation at all. We absolutely love our new door. Everyone we dealt with were very helpful, and courteous. When we are ready to install a new front door and new windows we have no question who we are calling.
April 22, 2014
Hess Windows replaced 13 of our older 1950s era windows with Seaway Encore while vinyl double hung windows, two of which were obscure glass for the bathrooms. They also capped the exterior window frames. We paid an additional amount for lead containment.
Hess did a wonderful job from estimate to completion. They were very professional. There is a bit of a wait from the time of ordering until installation, which was explained at the time of the estimate, because they do not use subcontractors, so scheduling their crews can take some time.
May 24, 2014
The person that came out to do the quote was very nice and personable. He understood I didn't have a lot of money but really needed a new window. He measured the window. The quote I got was more than reasonable. I went for it. A couple of days later another person came to measure the window to make sure the measurements were correct. I'd say about 3 weeks later the installers came. They were on time, professional , and answered any questions I had without hesitation. The window I had in looked like it was as old as my house. They took it out and had everything done in about 3 hours. I can actually see out my living room window. There were two parts missing but the installers fixed it until the parts are available. I know I won't have to call them. The installer was very honest. Told me what I should know and what not to do until the parts come in. If I ever need anything else I most certainly will call this company first since everyone else had such high quotes. I wish I would have called them a lot sooner. Words do not express how happy I am. A big thank you to everyone at Hess Windows!
I always been very pleased with their service, and what they did for me.They are an excellent provider. I have used them in the past, and if I needed anything else, they are the first people I would call.
An appointment was scheduled when the doors were ready. Men arrived as scheduled and did an excellent job from start to finish. They were very professional, friendly, and did an excellent job. They know how to hang a door!
This is not the first door Hess has installed in my home. I've always had excellent work, professional, honest, fair people who are customer oriented--not easy to find anymore. Several of the doors they've installed in the past were not standard-size, easy installations, but they made it look easy. Why wouldn't I return to a company like that?
I highly recommend this company for you know when the job is finished, you will be very satisfied. It's good to work with people who get it right the first time!
April 29, 2013
Dear Mr. Bonacci:
It has been 3 weeks since our new Hess replacement windows were installed in our home and we had to tell you how pleased we are. We never thought new windows could be exciting, but they are! The windows, themselves, are great quality and the ease of cleaning is unbeatable!
However, itâ€™s not just the windows that we are so pleased with. The installation and capping of the windows enhances the look of our home. Dealing with Matt, Kevin, and the installation crew (Steve, Terry, and two other gentlemen who we do not know their names), has been great. Everyone was professional, courteous, neat, and a pleasure to have in our home.
We had looked at several other companies for replacement windows and decided to go with Hess, not only because of the quality and price of your product, but also because it was like a breath of fresh air dealing with your company! There was no 3 to 4 hour presentation or â€śhard sellâ€ť to deal with. The windows were shown and explained to us, and all of our many questions were answered with no hesitation.
Our original bow window had 5 panes and we were concerned about losing glass because of the amount of vinyl on each pane. Matt was the only one who mentioned that we could change the bow to 4 panes, thus giving us more glass in each pane. We decided to go with the 4-pane bow window and we just love it! Another deciding factor to go with Hess was that only a damaged pane- not the entire bow window- could be replaced if the need ever arose (example: a stone or BB hitting a pane).
In the end, we would not hesitate to recommend Hess windows to anyone. And, if you like, please feel free to use us as a reference; you will be highly recommended!
March 10, 2013
I just wanted to let you know how pleased I am with the windows that were installed in my home recently by the Installation Team from Hess Windows.
The entire process was seamless from the time you and I first discussed the installation process until final the completion date.
This was a large amount of money for me to spend on my home and one is always cautious about selecting a contractor for the job. I have to say that after talking to you I felt very comfortable in selecting Hess Windows for the job. The workmanship was excellent and the windows look great.
Spending this amount of money is like spending money on a high class meal. If the food is excellent and you get enough of it you never complain about the price because you leave satisfied.
Please add my name to your list of well satisfied customers.
July 12, 2012
It was a pleasure doing business with Hess Windows & Doors. The excellent workmanship and promptness of all that was done. I love my storm doors, after 52 years of the previous, I guess I should. Ha! Iâ€™m sure these doors will have their purpose for a long time to come. The workers were all so very nice, and I felt comfortable with them. I will recommend Hess windows to anyone.
p.s. sorry I forgot to mention the screening for my patio. EXCELLENT!!
At some point in everyoneâ€™s lives we develop a passion for pastimes that we love. Swimming or hiking. Hunting or fishing. Dancing or drama! Through the years a group of people began to enjoy their hobby by forming a chorale group. This group evolved into the Nuremberg Community Players.
As you know much perseverance we acquired a permanent home. You have become a integral part of making this pastime and dream come true.
We have had many people step forward to help with labor or monetary donations. But no one has been as extraordinarily generous as you and your company has been. You employees were exemplary in the quality of work they delivered. The work was highly professional. The areas in which they worked were left impeccably clean. The new windows have truly given us a new perspective on our surroundings, and will help us to maintain the integrity of the building.
Kudos to Hess Windows for an outstanding job!
As we continue to renovate and when our â€śwall of fameâ€ť is complete your name and that of your company will be placed in a honorable position.
Many thank form all our members.
Emerson C Lidenmuth, President
January 11, 2011
Dear Mr. Goodwin:
Iâ€™m writing to let you know that I am official a huge fan of Hess Windows & Doors. Your crew was very punctual- actually showed up a few minutes early both days- and they immediately got to work. They were friendly, efficient and neat, just as you promised. My wife and I are thrilled with our new Seaway windows. I had received estimates from you and two other local companies, and I can see I made the right choice. Thanks so much for a job well done. You guys are exceptional.
June 22, 2012
Dear Mr. Bonacci,
It was truly a pleasure having your company work for us. We absolutely love our 11 new windows. You must be commended for having such a top-notch company. Everyone was terrific; starting with Ray Harrington who was extremely professional and knowledgeable along with a super personality. We canâ€™t praise the installation crew enough. Their workmanship was impeccable; and the cleanliness was unbelievable. Everything was perfect when they left our home.
Please feel free to give our name and telephone number to any prospective customer. We will be very happy to recommend your company to anyone.
Again, we would like to extend out most sincere thanks for a job well done. We are so happy that we chose HESS WINDOW COMPANY.
Dear Hess Windows,
We would like to say thank you for the experience we have had with your company in the daunting task of replacing all the windows in our home. From meeting you all at the home show to the installation, the process was refreshing. In the showroom, Jeff took the time to explain all aspects of the process. Matt, our sales rep was courteous and patient when we met to discuss specifics. And finally please pass along kudos to your installation team. I believe Steve and Mike were the gentlemen here most days, there were others on the tem but I cant remember their names. They were courteous and explained and helped with any questions we had.
I wish to commend to you of the efficiency and dedication of your employees in installing the fourteen vinyl windows for our house. The first day on the job, I couldn't believe how quickly & efficiently they removed the old windows and installed the Seaway windows we bought.
In particular I wish to compliment the leadership of Blain on the first day of the installation. Within 2 & 1/2 hours all fourteen windows were installed after stripping of the old windows and recovering of aluminum trim had began.
The next day Blain came back alone to complete all the aluminum trim. He worked steadily by himself and performed an excellent job of presenting a fine looking installation.
I hope you appreciate what a craftsman you have in Blain. He does work as if it was his own house. He is dedicated to his work and the customer. I hope you know what a good man you have.
In fact, if I had known him beforehand I could have gone on vacation and left my belongings to his trustworthy care.
I just had to write to tell you of our experience with your company. Last winter we attended the Home Show at Ag Hall in Allentown. When we walked in, your display was right there. We decided to "just look". We knew we were not ready to buy yet, but we wanted to see what was available to us. There was a young lady at your display that came over to talk to us. We explained we were in no position to buy at the present time, and that was fine with her. She graciously took the time to explain the windows, installation and benefits of getting Hess Windows. I wish I remembered her name, but I am sorry to say I don't . As we walked around the Show, we saw other window displays, and by the end of the evening we knew which windows we would be getting. We finally called this fall, and your salesman came to our home on October 6th, and we ordered our windows. Once the weather got really cold out, we thought we would not hear from you until Spring. Well, in the middle of December the installer called and said they would be out next week. Well, let me tell you, I panicked! Here it is 4 days before Christmas, the house is totally decorated, and they decide to put windows in. My husband was home from work when they came, I wasn't. I was at work stressing out over how my home would look for the holidays. I was positive they would be in the middle of the job and probably not finish until after New Year. I called home at lunch time to see if they had made any progress at all. Can you imagine my total surprise when Robert told me all windows (all 9!) were in and they were trimming them. I knew he must have been mistaken. When I arrived home at 5:00 I was prepared for the worst. Imagine my surprise when I walked in and no one could ever tell they had been there! The house was spotless, nothing was left laying around, and there was nothing left in the yard either. There was not one iota of anything that we had to do. Every window fit exactly where the old one was. There were no walls or window sills to repair. If we would not tell anyone there was work done, they would not know it. I actually had to go over to the windows to make sure they were in. You sent four installers that did a phenomenal job. I, myself, did not meet them, but Robert couldn't praise them enough. Please be sure to tell Andy, Steve, Mike, and Willie how much their workmanship was appreciated. Not only were they excellent workers, but extremely polite also. I think it is very important for a company to know what kind of people they have working for them - and you can be very proud of these four men. All in all, the whole experience from beginning to end was great. Please pass along thanks to your display person, your salesman, your receptionist(who Robert called to check on our installation date) and especially your installers.
RE: Steve's Crew
My wife & I would like to take the opportunity to compliment Steve & his crew of Richard, Andy, and Shane. We were extremely impressed with their workmanship, customer skills, and attention to detail. We have been in the process of re-modeling our 25 year old log home since April, and have had a number of contractors come & go. They could not compare in terms of the professionalism & journeyman skills of Steve and his crew.
You could tell these men take personal pride in their trade, which our home now reflects. They are in effect your best marketing tool when it comes to customer friendliness & quality workmanship. I hope they are well compensated as I intend to recommend your company by word-of-mouth in the future. Hope you & your staff have a profitable 'o5.
November 29, 2007
Friends at Hess,
Earlier this week we had a sliding patio door installed in our home. I am writing to thank you for the professional service and especially the quality of the installation. I believe the installerâ€™s name was Steve, although I was not home at the time and did not meet him. His work was exemplary and he was very courteous to my wife while working, answering any questions we may have had. He even noticed a potential problem with the siding J- Channel and by quickly drilling a small weep hole he probably saved us some problems down the road. Honestly, I am fairly handy DIY type and Steve was the first contractor in our house since it was built. I am very glad we chose to go with you and Steve doing the installation (although my pride is a little hurt because there is no way I could have done such a good job).
In addition Steve noticed a small problem with the door and pointed it out to us and then reported it to you. Another of your employees, who was just as courteous, showed up today to take a look. He confirmed the problem and said it would be taken care of. This is terrific service. We chose your company based on nothing more than the fact that you have been in business for so long and also by the way we were treated when we came into the store. We actually came in just for ideas and a price. Quite frankly, we just liked what we saw and made the decision right then and there. That is something I rarely do. I will tell anyone who asks where they should go for doors and windows.
Please feel free to mention this note to any of your potential customers.